Below are our normal shipping times. Due to Covid 19 those have changed. Click here to view updated shipping information.
Standard shipping charges are included in our pricing for all shipments within the 48 contiguous states, unless otherwise noted.
Replacement parts (not cushions) will be charged a shipping fee.
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7 to 21 days (not including holiday days), then the order is completed and will be shipped. A delivery tracking number will be emailed and/or texted to you upon completion of the order processing.
Quick Ship Cushions: 7 days
Made To Order Cushions: 14 days
Frames 7 to 21 days
Depending on where you live (not including Sundays and Holidays).
Midwest: 1-3 days
West Coast: 3-7 days
East Coast 3-10 days
South: 3-5 days
Customer agrees not to hold PatioHQ responsible for delays caused by vendors, manufacturer, or carriers. Custom, specialty, made-to-order, ships in 72 hours, and back order items can be delayed four (4) weeks or more due to demand. We are dedicated to delivering your order before the estimated delivery time expires, but we cannot always control third party’s or the foresee-ability of certain delays. Delays are not a right for cancellation or return and are subject to our return policies.
Our Standard Shipping is typically the fastest delivery method and is only delivered to your curbside. The customer is responsible for transporting the items from the curbside and any necessary assembly inside your home.
Standard Delivery and damage inspection (UPS/Fed Ex Ground)
After your shipment arrives, you have 24 hours to contact us to report any damage.
Freight Delivery and damage inspection (Common Carrier)
It is important that any common carrier shipment with visible damage to the packaging be refused for delivery, or alternatively that the damage is noted with the carrier at the time of delivery. Please note, if you authorize the freight company to leave freight without a signature, we cannot be held responsible held for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition. Should you accept delivery and choose to return your item at a later date for any reason other than a manufacturing defect or concealed damage, shipping and handling fees are non-refundable and a minimum return pick-up fee of $100 or up to 10% of the order value (up to a maximum of $250) will apply. Please contact support@patoHQ.com within 24-hours of receipt to report any product damage.
Missing a Scheduled Delivery: PatioHQ is not responsible for any additional shipping or storage fees resulting from the customer being unreachable to schedule a delivery using the contact information submitted to us or the customer being unavailable for a scheduled delivery. If a shipment has to be returned because the customer missed a scheduled appointment than a 10% restocking fee, return shipping charges and storage fees may apply.
Please note that some items sold by PatioHQ are specialty, and hand-made, one of a kind products. Some products may have imperfections such as knots in wood, rough surfaces, color variation, natural stone imperfection or other materials, variations in wicker weaving, minor cracks, repairs, or blemishes that are not considered defects, but are part of the hand-made nature of the product. These imperfections are not considered manufacturers defects and determining the difference between a defect and an “expected imperfection” will be determined solely by PatioHQ staff. If you do not like the imperfections present on the particular piece(s) you receive and would like a replacement in order to attempt to receive a product more to your personal liking, exchanges can be made. The customer will be responsible for return shipping costs as well as the cost of shipping the new item.
Shipment is delivered to your door front on the ground level. If by freight, then you will need to contact the carrier to workout delivery arrangements.