Standard shipping charges are included in our pricing for all shipments within the 48 contiguous states, unless otherwise noted.
Replacement parts (not cushions) will be charged a shipping fee.
Click here track your order.
3 to 14 business days (not including holiday days), then the order is completed and will be shipped. A delivery tracking number will be emailed and/or texted to you upon completion of the order processing.
Quick Ship Cushions: 3 – 7 days
Made To Order Cushions: 10 – 14 days
KD 2 -3 days
Frame 3 – 14 days
Depending on where you live (not including Sundays and Holidays).
Midwest: 1-3 days
West Coast: 3-7 days
East Coast 3-10 days
South: 3-5 days
Standard Delivery and damage inspection (UPS/Fed Ex Ground)
After your shipment arrives, you have 24 hours to contact us to report any damage.
Freight Delivery and damage inspection (Common Carrier)
It is important that any common carrier shipment with visible damage to the packaging be refused for delivery, or alternatively that the damage is noted with the carrier at the time of delivery. Please note, if you authorize the freight company to leave freight without a signature, we cannot be held responsible held for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition. Please contact support@patoHQ.com within 24-hours of receipt to report any product damage.
Shipment is delivered to your door front on the ground level. You will receive a tracking notice so you could try contacting the carrier to workout other delivery arrangements such as white glove.