Please note that proof of purchase is required for a refund. You can return eligible items within 7 days of receipt with a 20% restocking fee. Please contact us at support@patioHQ.com prior to any return. Our customer service team will assist with shipping arrangements. Upon return, your item will be inspected, and a refund will be issued for the purchase price less the applicable restocking fee. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping in addition to the restocking fees may apply.
Please click here to initiate the return process.
Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.
There are no returns accepted.
If your order contains any damaged items, please notify PatioHQ via email at support@patioHQ.com within 24 hours of receipt. In your email please include your name, address, order number and a photo with a written description of the damaged item as well as a photo and description of any damage to the packaging, if applicable. Photography and a written description of the damage will help us better understand the issue and the best way to resolve.
Please click here to notify us of damage to your order.
Custom Orders and Cushion Fabrics
Custom orders for made-to-order cushions begin production immediately upon order and are built to your specifications. Furniture components with cushions and Sunbrella fabric, replacement cushions and throw pillows as well with special sizes and/or non quick ship fabrics. These orders cannot be cancelled, changed, returned or refunded at any time. Full payment is due when the order is placed.
Disclaimer: PHQ is not responsible for any additional shipping or storage fees resulting from the customer being unreachable to schedule a delivery using the contact information submitted to us or the customer being unavailable for a scheduled delivery.
PHQ is not responsible for cushions the customer does not like because the fabric color or texture does not match the color on their computer monitor. In the event you are not sure of the color of the fabric as it is displayed on your screen, we encourage you to order fabric samples before ordering. Fabric samples are nonrefundable.
PHQ is not responsible in any way for products that were made correctly according to the information supplied by the customer that a customer is unhappy with for subjective reasons such as comfort level, material comfort or color preference.
PHQ is not responsible for products that were made correctly based on the dimensions supplied by the customer, in accordance with our measuring guides, and have finished dimensions that fall within the 1 inch tolerances.
PHQ is responsible for reworking or replacing cushions when the dimensions vary more than one inch from the dimensions provided by the customer.
One year to five years for furniture frames and no warranty on cushions, unless specified differently on the relevant product details page.