Returning Merchandise
Please note that proof of purchase is required for a refund. You can return eligible items within 7 days of receipt with a 20% restocking fee.  Please contact us at support@patioHQ.com prior to any return.  Our customer service team will assist with shipping arrangements.  Upon return, your item will be inspected, and a refund will be issued for the purchase price less the applicable restocking fee. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping in addition to the restocking fees may apply. 

Please click here to initiate the return process. 

Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.

Damaged Items
If your order contains any damaged items, please notify PatioHQ via email at support@patioHQ.com within 24 hours of receipt.  In your email please include your name, address, order number and a photo with a written description of the damaged item as well as a photo and description of any damage to the packaging, if applicable.  Photography and a written description of the damage will help us better understand the issue and the best way to resolve.

Please click here to notify us of damage to your order.

Custom Orders
Custom orders for made-to-order cushions begin production immediately upon order and are built to your specifications. Replacement cushions and cushions as well. These orders cannot be cancelled, changed, returned or refunded at any time. Full payment is due when the order is placed.

Warranty
One year to five years for furniture frames and no warranty on cushions, unless specified differently on the relevant product details page.