Shipping Policy

We offer free shipping on orders above $499 with standard curbside delivery. However, certain products may not be eligible for free shipping.

Shipping price is based on the weight of the selected product and the chosen shipping method..

Processing Time

We typically begin manufacturing your products within 48 hours of receiving your order. However, finishing and detailing may take additional time. Once processing is complete, we’ll notify you of your order status via email or text.

Delivery Time

• Midwest: 1-3 business days
• West Coast: 3-7 business days
• East Coast 3-10 business days
• South: 3-5 business days

Order Delays

PatioHQ is not responsible for delays caused by vendors, manufacturers, or carriers. Custom, made-to-order, and back-ordered items may experience a delay of four weeks or more due to high demand. While we strive to deliver orders on time, some delays are beyond our control. Delays do not qualify for cancellations or returns and are subject to our return policy.

Standard Delivery and Damage Inspection

Post delivery, you have 48 hours to report any damage or missing items. Our standard shipping offers the fastest delivery and includes curbside drop-off only. Customers are responsible for moving items inside your home.

Freight Delivery and Damage Inspection

If a shipment arrives with visible packaging damage, decline the delivery or ensure the damage is noted with the carrier at the time of delivery.

If you authorize the freight company to leave your order without a signature, we cannot be held responsible for any damage or missing items. Leaving a note is considered equivalent to signing for the products in good condition.

IIf you accept delivery and later choose to return the item for reasons other than a manufacturing defect or concealed damage, shipping and handling fees are non-refundable. Additionally, a return pick-up fee of $100 or 10% of the order value (whichever is lower, up to a maximum of $250) will apply.

To report any product damage, please contact @patiohq.com within 24 hours of receipt.

Missing a Scheduled Delivery

PatioHQ is not responsible for any additional shipping or storage fees incurred due to the customer being unreachable or unavailable to schedule or receive a delivery using the contact information provided.

If a shipment is returned due to a missed delivery appointment, a 10% restocking fee, return shipping charges, and any applicable storage fees may apply.

Delivery Type

Shipments are delivered to your front door at ground level. Our Standard Shipping is typically the fastest method and includes curbside delivery only. Customers are responsible for transporting items from the curbside and handling any necessary assembly.

For freight shipments, you will need to coordinate delivery arrangements with the carrier. Some carriers may have limited delivery options, so if you require White Glove Service, please let us know before placing your order.

Larger or bulkier orders will be shipped via freight carriers, while smaller packages will be shipped via UPS or FedEx.

Pick Up Policy at Our Distribution Center

To ensure a smooth pick-up experience, please review the following guidelines:

• You will be notified via email and in your PatioHQ account when your order is ready for pick-up.
• Online orders must be paid in full at the time of purchase.
• On your scheduled pick-up day, bring your receipt and proceed to the pickup/loading area.
• Ensure your vehicle is large enough to accommodate your items and that you properly secure and tie down the merchandise.
• Our associates may assist with merchandise loading. However, we reserve the right to refuse assistance if it poses a risk of injury or property damage.
• PatioHQ is not responsible for any damage and/or loss to merchandise or vehicles during loading or transportation.
• Inspect your items for visible defects before leaving. If you discover damage after pick-up, notify us within 24 hours to arrange a service or exchange.