FAQ click a category below:

Delivery and Shipping

  • ‘Processing’ typically takes 14 to 21 business days (not including holiday days) from the time of payment.
  • When processing is complete, then your order will enter a ‘Completed’ status and a delivery tracking number will be emailed and/or texted to you when it leaves our warehouse.
  • Check the Order Confirmation email that was sent to you when you placed your order, there’s an estimated shipping date.
  • Check your spam/junk folder if you don’t see it.

Click here to check your order status.

Depending on where you live (not including Sundays and Holidays).

Midwest: 1-3 days

West Coast: 3-7 days

East Coast 3-10 days

South: 3-5 days

I didn’t receive an email regarding my order. Please check your spam and/or junk folders.

Also, whitelist our email address.

sales@patiohq.com  and info@patiohq.com

You can also login to view your order and account, Click Here

Shipment is delivered to your door front on the ground level. You will receive a tracking notice so you could try contacting the carrier to workout other delivery arrangements such as white glove.

Enter the coupon code ‘freeship’ at the cart or checkout and it will work for you.

Come towards the back on the right side where the trucks are and goto Dock 1.

Yes, but you must setup an appointment first.

Fabrics

Both A & B grades are made from the same material, the only difference is that A grade is woven loosely (open weave, like mesh) and B grade is a tighter weave.

Grade C (Standard Sunbrella & In Stock Options) – Top quality cushions made with the best materials. Grade C cushions are typically made from synthetic polymers called acrylics, which are 100% solution dyed before they become a fiber for increased colorfastness.

Click here for more information.

The majority of our fabrics are Sunbrella.

Differences between Poly and Premium.

Poly:

Is a print.
Cannot be cleaned with bleach.

Premium:

Is a solution dyed acrylic.
Can be cleaned with bleach.

Acrylics (premium) have about 5 times the UV protection as the poly prints…

Simply contact us to request a particular fabric and we will respond back.

You can also view our Cushion Fabrics list by Clicking Here to see what we have on hand.

When a fabric is available, we are happy to send out up to 5 swatch colors.

Furniture Covers

Select a cover that is just slightly wider and deeper than your measurements. It’s better to go up a size than to use a cover that is too tight. A cover should, however, be slightly shorter than the height of your furniture piece, so that it doesn’t touch the ground and draw moisture up.

Chairs:

W = Width – measure left to right, across front of chair
D = Depth – measure back to front of chair
H = Height – measure from ground to top-back of chair

Chaises:

W = Width – measure left to right, across front of chaise
D = Depth – measure back to front of chaise
H = Height – measure from ground to top-back of chaise

Sofa/Loveseat:

W = Width – measure left to right, across front of sofa or loveseat
D = Depth – measure back to front of sofa or loveseat
H = Height – measure from ground to top-back of sofa or loveseat

Accent Table/Ottoman:

Dia = Diameter – (round) measure side to side, across top-center of item
W = Width – measure longest side of item
D = Depth – measure side adjacent to ‘W’
H = Height – measure from ground to top of item

Umbrellas:

C = Circumference – measure around widest point of the collapsed umbrella
H = Height – measure bottom of umbrella fabric to very top of umbrella

Click Here for more information.

How to measure furniture for your space.

When measuring a sectional, there are two sectional sofa dimensions you should primarily focus on: overall width and overall length. Use a tape measure to measure the overall width and overall length in inches. You should also use a tape measure to measure and make note of the height of the sectional sofa from the floor to the arms as well as from the floor to the sofa back.

Measuring a curved sectional is a little more difficult than measuring a traditional sectional. We suggest using masking tape or painter’s tape to tape a rectangular area around the curved sectional so that no part of the sectional sofa is protruding. Once you’ve created a comfortable rectangle to fit the curved sectional, use a tape measure to measure the length and width of that rectangle. These dimensions should serve as the dimensions of an area that would comfortably fit that sectional.

Because sectional sofas are highly customizable, there are no standard sectional dimensions.

Overall Length: This is the combined measurement of both the right-hand (or left-hand) loveseat and the corner chair. The overall length of a sectional sofa is usually between 94” and 156” (or between about 8’ and 13’) long.

Overall Width: This is the total measurement of all the components along the back of the sofa. In the illustration, the components are the left-hand chaise, the armless loveseat in the middle, and the corner chair on the right side. The overall width of a sectional sofa is usually longer than the overall length and tends to fall between 94” and 168” wide.

Other Measurements: When measuring a sectional, the measurements on the interior sides of the sectional as shown in the illustration are important if you’re considering pairing your sectional with a coffee table or other living room centerpiece, like an ottoman.

Curved Sectional Measurements: Measurements for curved sectionals, found under the “Weights & Specifications” section of their product descriptions, are listed for height, width, and depth. The best way to describe these width and depth measurements is that they correspond to the size of the smallest imaginary rectangle that could fit the curved sectional within it. The width is the measurement of the long side of the rectangle and the depth describes the short side. When measuring your space for a curved sectional, use the dimensions of this imaginary rectangle as you would the dimensions of a traditional sectional.

How to Measure for a Sectional Sofa

1. Measure Your Space

To measure your living room or space for a sectional sofa, use a tape measure to measure the length, width, and height of the room. These measurements will be a baseline for what size sectional will comfortably fit in your space. You may use a measure app or AR ruler app in place of a tape measure to take your measurements, but we recommend using a tape measure for the most accurate measurement possible.

It’s also important to measure doorways, hallways, and other areas through which the sofa must be carried when it is delivered. Sometimes a sectional’s legs can be removed so it can squeeze through narrow spaces, but it’s still good practice to avoid buying a sectional that may not fit through your front door.

2. Tape the Area

Once you know how large your room is, choose the spot you’d like to place your sectional. It should be wide open and away from high-traffic pathways so the sectional doesn’t obstruct the natural flow of movement throughout your home. A corner sectional can be appropriately placed in one corner of your living area, but be sure to leave a few inches for outlet access if necessary.

Mark the spot you picked out on the floor with masking tape or painter’s tape. Exact measurements don’t matter here – taping off the space will help you visualize how much space the sofa will occupy in the room. You can remove and re-mark as many times as you need until you’re sure you have a comfortable size and position.

3. Measure the Area

Measure the dimensions of the area you’ve marked. Though it’s unlikely you’ll find a sectional that will perfectly match those measurements, you can use them as an estimate or set of general guidelines for the sectional size that is best for your room.

If you’re considering placing the sofa in front of windows, make sure to measure the height of the window sill. The rule of thumb is that the sofa back should not extend higher than the sill.

Ordering Replacement Parts

Create a support ticket at My Account

Product Material Information

Our standard cushions are made from premium polyurethane foam and wrapped in moisture and mildew-resistant Dacron™ fibers to prolong the life of the cushion and provide extended bounce-back.

Premium construction:

  • Our 3-layer premium cushion construction is comprised of a supportive, yet comfortable cushion core.
  • A strong, wrinkle-resistant layer of polyester fiber.
  • The outdoor performance fabric of your choice.

This 3-layer construction provides the best in both comfort and longevity for your replacement cushions set.

Click Resin Information Sheet to view.

Click Teak Information Sheet to view.

Underframe is the same.

Weave is thicker on Cypress, half round thick weave in willow.

Barbados is a flat weave

If the cushion fabric selection is available on the product page, then the cushions are included. In most instances, this is the case.

Replacement Cushions

Both A & B grades are made from the same material, the only difference is that A grade is woven loosely (open weave, like mesh) and B grade is a tighter weave.

Grade C (Standard Sunbrella & In Stock Options) – Top quality cushions made with the best materials. Grade C cushions are typically made from synthetic polymers called acrylics, which are 100% solution dyed before they become a fiber for increased colorfastness.

Our standard cushions are made from premium polyurethane foam and wrapped in moisture and mildew-resistant Dacron™ fibers to prolong the life of the cushion and provide extended bounce-back.

Premium construction:

  • Our 3-layer premium cushion construction is comprised of a supportive, yet comfortable cushion core.
  • A strong, wrinkle-resistant layer of polyester fiber.
  • The outdoor performance fabric of your choice.

This 3-layer construction provides the best in both comfort and longevity for your replacement cushions set.

That is the normal cushion…there’s blow fill in the back so in packing it can get mis-shaped but this it the norm…you can “poof / fluff it up”…

PatioHQ has hundreds of different sized cushions, we also will custom make (Made in the USA) cushions for you if we don’t have your size.
We list the most popular cushion sizes here.
If you don’t see your size listed, then please fill out this form and a PatioHQ representative will contact you shortly.

The 270C = 1.5 pound density. 36 compression

Click to the right Reticulated Foam

If the cushion fabric selection is available on the product page, then the cushions are included. In most instances, this is the case.