As we work to best serve our communities, you may experience longer than normal wait times reaching Customer Service. We appreciate your business, patience and understanding during this global crisis and supply chain issues.
Temporary Raw Materials Surcharge
Due to continued severe cost increases of virtually all materials and services used by our company to manufacture and distribute our products we have no choice but to implement an immediate TEMPORARY EMERGENCY MATERIAL COST SURCHARGE.
- HDPE (high density polyethylene) 46% increase
- Aluminum 36% increase
- Foam (for cushions) 46% increase
- Domestic Freight 100%+ increase
- Ocean Freight 200%+ increase
In order to continue to operate through this very challenging environment effective immediately (June 7, 2021) all shipments will have a TEMPORARY EMERGENCY MATERIAL COST SURCHARGE of 5%. This surcharge only covers a small portion of the true cost increases and spikes. We expect this surcharge to continue as long as the main material costs stay elevated at these levels. We hope that it is temporary in nature and we will continually monitor.
When will my order ship?
Will my shipment be delayed?
We are working hard to deliver your order in a timely manner. Due to increased safety measures we are taking, orders may take longer than our standard shipping times.
14 to 45 days (not including holiday days), then the order is completed and will be shipped. A delivery tracking number will be emailed and/or texted to you upon completion of the order processing.
Cushions: 14-25 days
Custom Cushions: 30-40 days
Frames 14 – 45 days
Depending on where you live (not including Sundays and Holidays). (longer than normal)
Midwest: 3-4 days
West Coast: 5-7 days
East Coast 5-10 days
South: 4-6 days
Customer agrees not to hold PatioHQ responsible for delays caused by vendors, manufacturer, or carriers. Custom, specialty, made-to-order, and back order items can be delayed four (4) weeks or more due to demand. We are dedicated to delivering your order before the estimated delivery time expires, but we cannot always control third party’s or the foresee-ability of certain delays. Delays are not a right for cancellation or return and are subject to our return policies.
Our Standard Shipping is typically the fastest delivery method and is only delivered to your curbside. The customer is responsible for transporting the items from the curbside and any necessary assembly inside your home.